Influence of new technologies in reducing the Impact of COVID on businesses

Following the lockdown measures prompted by the COVID-19 pandemic, several companies have been forced to rethink their strategies in order to survive. The most popular alternative has undoubtedly been remote working. Remote jobs have allowed businesses to continue operating while adhering to stay-at-home orders.

While telecommuting has provided many benefits, it has also given rise to several problems such as security risks like phishing attacks, unsecured personal devices, and password sharing, organizing work meetings between employees in different locations, managing factory production, and more. 

However, the rise of new technologies has eased such problems. Thanks to software like TeamViewer and Chrome Remote Desktop, workers can access their physical workstations from anywhere in the world. Zoom and Microsoft Teams have also experienced a significant increase in sales and new subscribers since the beginning of lockdown, as they made it possible to hold virtual work meetings between workers, no matter the difference in time zones or locations. 

In regards to factories and warehouses, workers have set up remote production monitoring tools to be able to launch machines remotely and monitor production in real-time through computers. For many production companies, computer-assisted production is currently the next-best solution. IT companies providing these services have also adapted their service offerings to the current situation and made efforts to help struggling businesses by developing new paid services and offering several services for free. 

Thus, thanks to new technologies, business continuity has been ensured and continues to be ensured for many SMEs. But these technologies have limits since some operations require the physical presence of human operators in the field. For example, repairing orders, classifying items, receiving deliveries, and managing merchandise returns are operations that cannot be done remotely, raising fears of the impacts of prolonged lockdown measures. Thus, if no effective alternatives are born, these industries will likely be at a greater risk.

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